Oracle Debuts AI Agents to Streamline Sales Processes

Oracle has unveiled a new suite of AI-powered agents designed to assist sales teams with repetitive and complex tasks, streamlining workflows and improving customer interactions.

Tailored AI for Sales Teams

Unlike generalized virtual assistants used by consumers, Oracle’s AI agents focus on specific tasks within the sales process. These tools help sales professionals update company records after meetings, generate reports, and analyze customer data across Oracle’s business software categories.

One standout feature is the “customer intelligence” agent, which consolidates data from multiple sources—even in different languages—into a single, actionable report. For example, it can alert a U.S.-based sales team to delayed shipments affecting a repeat customer in another country, enabling the team to address the issue during contract renewal negotiations.

“Our customers are oftentimes brands you may not have heard of that run industry. They move rock and produce machinery. They’re usually global,” said Rob Pinkerton, Oracle’s senior vice president, in an interview. “To have that assistance to pull data all together in all the languages a seller has to care about is pretty useful.”

Broader Context: Big Tech and AI Agents

Oracle’s release aligns with a broader trend in big tech, as companies like Microsoft and Google invest heavily in virtual assistants to tackle business-specific challenges. These tools are designed to enhance productivity by automating time-consuming tasks and providing actionable insights, giving professionals more time to focus on strategic decisions.

Available Now, at No Extra Cost

Oracle has made these AI features available starting Tuesday. Notably, the company is not charging additional fees for access to the new agents, positioning the tools as a value-added feature for its existing customer base.

What This Means

Oracle’s AI agents highlight the growing role of artificial intelligence in transforming business processes. By simplifying data management, providing multilingual insights, and automating routine tasks, these tools empower sales teams to work more efficiently and respond to customer needs with greater precision.

As AI continues to evolve, its integration into specialized tools like Oracle’s agents demonstrates how technology can address the unique demands of industries, paving the way for more innovative and effective business solutions.

Editor’s Note: This article was created by Alicia Shapiro, CMO of AiNews.com, with writing, image, and idea-generation support from ChatGPT, an AI assistant. However, the final perspective and editorial choices are solely Alicia Shapiro’s. Special thanks to ChatGPT for assistance with research and editorial support in crafting this article.