Microsoft Unveils 10 New Autonomous Agents in Dynamics 365

Over 60% of Fortune 500 companies are now using Microsoft 365 Copilot to enhance team productivity and accelerate business results. With this AI-driven assistant, companies like Lumen Technologies expect to save $50 million annually, Honeywell anticipates productivity gains equivalent to adding 187 employees, and Finastra has drastically cut creative production time from seven months to just seven weeks.

Now, Microsoft is introducing groundbreaking capabilities that will further empower organizations to harness AI to reshape business processes. Key announcements include the upcoming public preview of Copilot Studio's ability to create autonomous agents and the launch of 10 new autonomous agents within Dynamics 365 to support sales, service, finance, and supply chain teams.

Copilot Studio: Build and Customize Autonomous Agents

Next month, businesses will gain broader access to Copilot Studio’s new agent-building capabilities through a public preview. Copilot Studio allows users to easily create, manage, and connect autonomous agents to streamline business processes. These agents will essentially function as AI-powered "apps," designed to autonomously handle tasks such as lead generation, sales order processing, and supply chain management. By interacting with these agents via Copilot, teams will have a new level of support, enabling them to scale their operations.

Autonomous agents use data from various sources such as Microsoft 365 Graph, Dataverse, and Fabric, allowing them to adapt to tasks across functions like IT support, employee onboarding, and customer service. Notable companies such as McKinsey & Company, Thomson Reuters, and Pets at Home are already developing these agents to increase efficiency, save costs, and drive growth.

Industry Success Stories

• Pets at Home: Created an agent for their profit protection team to compile cases for review, with the potential to save millions annually.

• McKinsey & Company: Their agent for client onboarding reduced lead time by 90% and decreased administrative work by 30%.

• Thomson Reuters: Built a legal due diligence agent that cut task times in half, increasing work efficiency and boosting their business pipeline.

Introducing 10 Autonomous Agents in Dynamics 365

Microsoft has also unveiled ten new autonomous agents designed to transform traditional business applications into AI-first processes. These agents help teams drive business value and improve efficiency across sales, service, finance, and supply chain operations. Some of the key agents include:

• Sales Qualification Agent: Prioritizes high-value sales opportunities by researching leads and providing personalized customer outreach.

• Supplier Communications Agent: Optimizes supply chain operations by autonomously tracking supplier performance and addressing delays and responding accordingly -- allowing procurement teams to avoid the tedious tasks of manual monitoring and crisis management.

• Customer Intent and Knowledge Management Agents: Enhances customer service by resolving issues and autonomously adding knowledge-based articles, streamlining support for large teams and scaling best practices.

These agents adhere to Microsoft’s core security, privacy, and responsible AI standards. They feature robust data governance tools, including data loss prevention, strong authentication protocols, and comprehensive controls within Copilot Studio to ensure safety.

Microsoft's Own AI Transformation

Internally, Microsoft has been using Copilot and autonomous agents to reimagine its business processes, seeing substantial improvements across various departments:

• Sales: Increased revenue per seller by 9.4% and closed 20% more deals.

• Marketing: Achieved a 21.5% increase in conversion rate on Azure.com with a custom agent.

• Customer Service: Resolved customer cases 12% faster with Copilot’s assistance.

• HR: Enhanced employee self-service with 42% greater accuracy.

With these new autonomous agents, Microsoft is leading the way in helping businesses scale their impact through AI-powered solutions. Start building agents with Copilot Studio today. Learn more about autonomous agent capabilities on the Copilot Studio and the Dynamics 365 blog.

Looking Ahead

As businesses continue to embrace AI, Microsoft’s new agentic capabilities represent a significant leap forward. With Copilot Studio and Dynamics 365’s autonomous agents, organizations can accelerate workflows, enhance productivity, and future-proof their operations. The potential for these tools to transform industries is vast, and Microsoft is excited to see how customers will innovate with these advancements.