Glean Unveils Glean Agents to Power AI-Driven Workplace Automation

Glean, a leader in AI-driven workplace solutions, has launched Glean Agents, a powerful new platform that enables businesses and employees to build, deploy, and manage AI agents at work. This new environment provides access to universal knowledge, allowing AI agents to work with structured and unstructured enterprise data, as well as real-time and historical internet data—giving companies one of the broadest AI knowledge bases available.

To ensure security and compliance, Glean has also introduced robust data and AI governance features, providing businesses with enhanced control over AI interactions at every stage of adoption.

Empowering Businesses with AI Agents

Glean Agents is designed to extend AI beyond simple information retrieval, allowing businesses to automate tasks, analyze data, and execute complex workflows with ease. These agents drive proactive automation, support data-driven decision-making, and orchestrate multi-step business processes—empowering employees at every level.

“At Zillow, our CloudHQ model enables teams to work flexibly while staying deeply connected, and we’re always looking for innovative solutions that enhance collaboration and knowledge sharing,” said Toby Roberts, SVP of Engineering & Technology at Zillow Group. “Glean is helping us streamline access to information, improve transparency, and empower employees to work more efficiently—fueling both innovation and impact across our teams.”

Key Features of Glean Agents

• Simple, No-Code Agent Building: Employees can create AI agents by simply describing their desired output in natural language, allowing Glean to generate complex, multi-step workflows that can be refined over time.

• Enterprise-Optimized AI Reasoning: Glean’s LLM-agnostic agentic reasoning engine enables agents to go beyond basic data retrieval, supporting automation, decision-making, and workflow execution tailored to specific business needs.

• Pre-Built & Customizable Agents: Glean’s agent library offers a growing collection of pre-built AI agents, making it easier for teams to discover, deploy, and share solutions across departments.

• Access to Universal Knowledge: Glean Agents have one of the broadest AI knowledge bases in the industry, drawing from structured and unstructured enterprise data and real-time internet information for enhanced insights.

• Conversational Business Intelligence: Employees can ask AI agents business questions in natural language, allowing for real-time data analysis from platforms like Salesforce, Atlassian, and Databricks.

• Real-Time Internet Data Integration: Glean Agents can seamlessly integrate real-time web search data with enterprise knowledge, delivering up-to-date insights and verified information.

• Secure AI Governance: Glean’s active data governance automatically scans and restricts access to sensitive data, ensuring compliance while giving AI agents broad yet secure access to information. With access to over 100 data sources and customizable dashboards, enterprises can establish tailored policies, monitor potential violations, and securely grant AI agents broad data access while maintaining compliance.

Designed for Business Users, Not Just Developers

Glean’s approach ensures that those who understand business processes best can build AI agents themselves, without relying on developers to integrate databases, APIs, or enterprise systems. This makes AI-driven automation more accessible and scalable across the entire organization.

• Glean Assistant serves as a ready-to-use AI agent, providing employees with an intuitive experience right out of the box.

• The natural language agent builder allows users to create AI agents by simply describing their goals in plain language—no coding required.

• For advanced users, agents can be manually refined and customized to fit unique business needs.

Building AI Agents in Minutes

Creating an AI agent in Glean is designed to be simple:

• Describe the task – Employees enter a short description of their desired outcome.

• Automated agent creation – Glean’s system translates this into a fully functional AI agent.

• Customization (if needed) – Users can fine-tune workflows, adjust parameters, or add additional instructions.

• Deploy and share – Agents can be saved, scheduled, or triggered based on specific conditions and shared across departments via Glean’s agent library.

Glean proactively recommends agents to employees based on their interactions with Glean Assistant, ensuring AI integrates naturally into daily workflows.

Scaling AI Across the Enterprise

As businesses increasingly rely on AI, the need for scalable, well-governed agent orchestration grows. While most companies currently manage hundreds of SaaS applications, Glean envisions enterprises deploying 10 to 100 times more AI agents in the near future.

To support this, Glean Agents provides tools for large-scale agent management, ensuring:

• Continuous agent improvement through user feedback.

• Compliance and governance to maintain security and accuracy at scale.

• Seamless AI integration across enterprise systems.

By making AI both powerful and accessible, Glean Agents allows organizations to transform how work gets done—helping employees automate tasks, enhance decision-making, and drive innovation at every level.

Industry Experts Weigh In

“Glean’s vision is to empower everyday users and developers to create domain-specific AI assistants and agents that automate everyday work, take action in multi-step workflows, and deliver proactive insights across all applications,” said Arvind Jain, Founder & CEO of Glean. “This approach ensures that our AI agents are not only practical but also deeply integrated with enterprise data, providing meaningful and secure solutions to complex workplace challenges.”

Hayley Sutherland, Research Manager at IDC, added: “The introduction of Glean Agents and universal knowledge access has the potential to help organizations explore new ways to automate complex workflows and extract actionable insights. This shift to enable collaboration between agentic AI and humans will fundamentally transform how enterprises operate in the digital age.”

Availability

Available Now: Glean Agents capabilities including Glean Assistant, Glean Apps, Glean in Slack, Glean in Teams, Glean in Salesforce Service Cloud, Glean in Zendesk, agent builder (for prompts and Glean Apps), prompt library, universal knowledge web search, active data and AI governance reports.

Beta Release: Agentic reasoning engine, agentic prompts, structured data analysis for Atlassian and Salesforce, active data and AI governance continuous reports.

Private Preview: Structured data analysis for Databricks.

Coming Soon: Natural language agent builder, agent orchestration, unified agent and prompt library, expanded AI governance tools.

What This Means

The launch of Glean Agents marks a significant step toward AI-powered workplace automation. By making AI agents easy to create and govern, businesses can enhance productivity, reduce manual tasks, and streamline decision-making. The ability to integrate real-time enterprise and web data further strengthens AI’s role as a proactive work assistant rather than a passive tool.

For enterprises, the future of work will likely involve thousands of AI agents handling tasks autonomously, allowing employees to focus on strategic and creative initiatives. However, companies must also prioritize strong AI governance to ensure security, compliance, and ethical AI usage.

Editor’s Note: This article was created by Alicia Shapiro, CMO of AiNews.com, with writing, image, and idea-generation support from ChatGPT, an AI assistant. However, the final perspective and editorial choices are solely Alicia Shapiro’s. Special thanks to ChatGPT for assistance with research and editorial support in crafting this article.