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May 02, 2002 06:20pm
News From Epoch Transaction Services
Source: Epoch Systems
by: Company Press Release

Retention. A very important word for subscription based websites. It's where the money is. No one helps you retain your customers more ways than Epoch. Today, we are proud to launch yet another flexible and powerful tool to help you retain your hard earned members. Introducing Cancel Plus! [SM]

Cancel Plus! [SM] is Epoch's newest feature designed to help you keep your retention high. It's easy to integrate, provides options to you and your customers, and gives you the ability to have control of the look and feel of your offers to canceling members.

Every website processing under a third party model is required to have a link to our 24/7 Billing Support website. BillingSupport.com is about to get a whole new look and design, but, still it helps your customers to get their membership information such as passwords and URL's, to refresh passwords, to get answers to their questions, provide toll free numbers to a live person, and yes, to cancel their memberships. Last year we launched Membership Retention Program and our Trial Cancellation Renewal Offer (more about these features below). Today, we launch Cancel Plus! [SM] which allows you to submit your own templates to be used in the cancellation process and offer your members incentives to remain a subscriber.

Your templates, hosted by us, are based on your company code and transaction type. When a member attempts to cancel, you can offer different incentives for trial cancellations or recurring cancellations. You can also offer other websites within your program for free, or reduced subscription rates to continue their subscription.

This new feature is not an upsell or cross promotion tool. It is designed to help retain your members. Non-billing change methods, such as offering free memberships to other sites to remain a member, allow you complete control of your member once they choose to stay. We simply direct them to you from the billing support page once they've accepted your offer. Billing change methods of offering reduced subscription rates are affected immediately for trial cancellations, and on the normal recurring anniversary date for recurring cancellations.

It's very easy to get with this program. You just send your images and text to us and we do the rest. We have documentation prepared for your review about how the program works by simply requesting it. Make your request to support@epochsystems.com along with your company code. Implementation is quick and easy and you've got nothing to lose.... except those members who are canceling without any other options!

We invite your questions or input. The program has already been beta tested and is ready to go! Keep your retention longer with Cancel Plus! [SM]!

Other Epoch Features Include:

Membership Retention Program Keep your recurring members longer by offering reduced subscription rates to canceling members. This opt-in program helps keep your retention high!

Trial Cancellation Renewal Offer Conversions need a boost? Stop your trial members from canceling by offering an alternative billing rate. What have you got to lose? Better yet, what do you stand to gain?

Got Ach? - Now it's better than ever before! If you offer online checks as a payment option with your Epoch account, your denied credit card orders are now redirected to this alternative payment method. Get the sales you might have lost before with our new feature-packed Ach Smart Forms (SM) and one step Ach sign up.

Customizable Epoch Join/Payment Forms No one makes it easier to generate a custom join form than Epoch. We generate an easy to use join form with lots of built in features and functionality. You can specify background and font colors and even add your own graphics. Super Easy... Super Secure... No programming.

Two Tier Reseller / Affiliate Program Epoch has launched the new Two Tier Reseller Program which allows your account to have resellers and referrers paid on a percentage basis for recurring orders. We track and report all sales activity and can even pay your resellers and referrers for you at your option.

Rand at Epoch
Director of Corporate Communications

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